Cancellation Policy

Cancellation within 2 business days of purchase: You may cancel your order for any reason within 2 business days of purchase. After this time, we will be unable to process a cancellation.

Cancellation with a cancellation fee: If you cancel your order after 24 hours but before the shipment of your item, you will be charged a 0% cancellation fee.

Cancellation with a refund: If you cancel your order before the shipment of your item, you will receive a full refund.

It cannot be canceled more than 2 working days after the purchase, and the order cannot be returned once it is in transit. If you need to cancel after more than 2 working days, you need to wait for the product to arrive before returning it. Please see our returns and refunds policy

Cancellation with a rescheduling option: If you need to cancel your order, you may reschedule your order for a later date. Please contact our customer service team to arrange a new delivery date.

Cancellation for custom orders: Custom orders cannot be cancelled or refunded once production has begun.

It's a good idea to review the cancellation policy before making a purchase to ensure you understand the terms and conditions.

Questions about the Cancellation Policy should be sent to us at hi@hydipearl.com.
Rm22 2/f Fu Tao Building, NO.98 Argyle Street
Kowloon 999077 Hong Kong
+852 67003752